Jr. Education Counselor (Telecom)

About the role

Databrandix is looking for proactive and communication-skilled individuals for the position of Telecommunication Officer. The role involves handling prospective student inquiries, providing admission-related information, and supporting the enrollment process through effective communication and CRM management. The ideal candidate should be target-oriented, professional in communication, and capable of managing multiple communication channels while ensuring a smooth and positive experience for potential students.

What you'll do

• Manage inbound and outbound communication with prospective students via phone calls, email, live chat, and social media platforms.
• Provide accurate, up-to-date information regarding university programs, tuition fees, admission requirements, and application procedures.
• Conduct outbound calls to CRM-assigned leads to verify student profiles, assess interest levels, and guide them through the admission process.
• Maintain professional communication standards by introducing name, designation, and organization at the beginning of each call
• Apply effective communication techniques (e.g., 70/30 engagement rule) to understand student needs and build strong relationships.
• Accurately input, update, and manage student data in the CRM system after each interaction.
• Record and maintain key lead information, including academic background (SSC/HSC/Diploma), preferred programs, call status, call summaries, follow-up schedules, and potential visit dates.
• Ensure all communication logs, call records, and identification details are properly documented and maintained.
• Conduct regular follow-ups with interested leads to maximize conversion and ensure a smooth admission journey.
• Generate inbound leads by actively posting in assigned Facebook groups and engaging with higher education-related content.
• Collaborate with the Admission and Marketing teams to align communication strategies and improve lead conversion rates.
• Achieve daily, weekly, and monthly KPIs related to calls, lead engagement, follow-ups, and conversions.
• Maintain strict confidentiality of student information and comply with company data management policies.

What you bring

• Proficiency in CRM software, data entry, and lead management systems.
• Strong follow-up and persuasion skills to convert leads into admissions.
• Good understanding of admission processes, academic programs, and student requirements.
• Active listening skills and ability to apply effective communication techniques (e.g., 70/30 rule).
• Basic computer proficiency (MS Office, Google Sheets, email communication).
• Attention to detail in maintaining accurate records and CRM updates.

What we offer

• Salary Review: Yearly
• Performance bonus
• Festival Bonus: 2
• Mobile bill
• Career growth and promotion opportunities within the organization.
• Friendly, supportive, and performance-driven work environment.
• Professional training and skill development opportunities.

Compensation

Negotiable